Privacy Policy

Last Updated: March 16, 2026

1. Introduction

Naia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). Please read this Privacy Policy carefully.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account (email address, name)
• Contact us for support (email address, message content)
• Make a purchase or subscription (payment information processed by Apple/Google)

2.2 Travel Content

We collect and store travel content that you import or create within the App, including:

• Saved spots, locations, and place details
• Images and photos you upload
• URLs and links to external social media posts
• Itineraries, trip plans, tags, and notes

2.3 Usage Data

We automatically collect certain information about your device and how you interact with the App:

• Device information (model, operating system, unique device identifiers)
• App usage data (features used, time spent, interaction patterns)
• Log data (IP address, crash logs, error messages)
• Analytics data to improve our services

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve the App's functionality
• To process and organize your saved spots using AI technology
• To generate personalized trip itineraries
• To sync your data across your devices
• To communicate with you about updates, features, and support
• To analyze usage patterns and improve user experience
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations

4. AI and Data Processing

Naia uses artificial intelligence and machine learning to process your saved content. When you import a spot or create an itinerary, our AI analyzes the content to:

• Extract and structure location information from social media posts
• Categorize and tag spots automatically
• Optimize route planning and itinerary generation
• Provide intelligent travel recommendations

Your content is processed securely and is not used to train AI models that would be shared with other users or third parties.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf:

• Cloud storage and hosting providers
• AI and machine learning service providers
• Analytics providers
• Customer support tools

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas
• Government or regulatory requests
• To protect our rights, property, or safety

6. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure cloud storage infrastructure
• Regular security assessments and updates
• Access controls and authentication

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at help@naiaapp.com.

8. Children's Privacy

The App is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction. We take appropriate safeguards to ensure your information receives adequate protection.

10. Third-Party Services

The App may contain links to third-party websites or services (such as TikTok, Instagram, and other social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Data Retention

We retain your personal information for as long as necessary to provide the App's services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to opt-out of the sale of personal information. We do not sell personal information.

13. European Union (GDPR) Rights

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing. You also have the right to lodge a complaint with your local supervisory authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and within the App. Your continued use of the App after such changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: help@naiaapp.com